CONSUMER RIGHTS – CANCELLATION – RETURN CONDITIONS
GENERAL:
By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
Buyers are subject to the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of purchased products, as well as other applicable laws in force.
Shipping costs for product delivery will be paid by the buyers.
Each product purchased is delivered to the buyer or the person/organization at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the agreement.
The purchased product must be delivered complete and in accordance with the specifications stated in the order, along with any warranty certificates and user manuals if applicable.
If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the discovery of this situation. The total price must also be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARD:
If it is determined after the delivery of the product that the buyer’s credit card was unfairly used by unauthorized persons and the payment for the sold product is not made to the seller by the relevant bank or financial institution, the buyer is obliged to return the product to the seller within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
If unforeseen circumstances arise that the seller could not foresee and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the impediment is resolved. If the order is canceled by the buyer, the payment will be refunded in cash within 14 days if the payment was made in cash. If the buyer made the payment via credit card and cancels it, the refund will be made to the bank within 14 days of the cancellation, though it may take 2-3 weeks for the bank to reflect it in the buyer's account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer will inspect the goods/service subject to the agreement before accepting delivery; they will not accept damaged, broken, torn, etc., defective goods/services from the cargo company. It will be considered that the goods/services received are undamaged and intact. The buyer is responsible for carefully protecting the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/entity at the indicated address, without assuming any legal or penal liability and without providing any reason, by notifying the seller through the following contact information.
SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:
Company
Name/Title: Leagle Teknoloji A.Ş.
Address: Esentepe Mah. Ecza Sk. No:4 İç Kapı No: 1 Şişli / Istanbul
Email: info@leagleapp.com
Phone:
Fax:
DURATION OF THE RIGHT OF WITHDRAWAL:
If the purchase is a service, the 14-day period starts from the date the agreement is signed. In service agreements that begin with the consumer’s approval before the expiration of the withdrawal period, the right of withdrawal cannot be exercised.
The costs arising from the use of the right of withdrawal shall be borne by the seller.
The buyer must send a written notification to the seller by registered mail, fax, or email within 14 (fourteen) days and the product must not be used as per the “Products for Which the Right of Withdrawal Cannot Be Exercised” provisions of this Agreement.
EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice for the product delivered to the third party or the buyer must be returned. (If the invoice for the product to be returned is issued to a company, it must be returned with a return invoice issued by the institution. Order returns billed to institutions cannot be completed without issuing a RETURN INVOICE.)
The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The seller is obliged to refund the total amount and any documents obligating the buyer within 10 days from the date of receipt of the withdrawal notification and to collect the goods within 20 days.
If there is a decrease in the value of the goods due to the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller in proportion to their fault. However, the buyer is not responsible for changes or deterioration that occur due to the proper use of the goods or products within the withdrawal period.
If the campaign limit amount set by the seller is exceeded due to the use of the right of withdrawal, the discount amount used in the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
The right of withdrawal cannot be exercised for goods that are not suitable for return due to health and hygiene reasons, such as underwear, swimwear, makeup products, single-use items, goods that may deteriorate quickly or expire, products that are unreturnable after the packaging is opened for health and hygiene reasons, products that are mixed with other items after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines, services performed instantly in the electronic environment, or intangible goods delivered instantly to the consumer. Additionally, the right of withdrawal cannot be exercised for services that begin with the consumer’s approval before the expiration of the withdrawal period, as per the regulation.
For cosmetic and personal care products, underwear, swimwear, books, software that can be copied, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), the packaging must be unopened, unused, untested, undamaged, and unaltered to be eligible for return.
DEFAULT AND LEGAL CONSEQUENCES
If the buyer defaults on credit card payments, they agree to pay interest within the framework of the credit card agreement with the issuing bank and are responsible to the bank. In this case, the relevant bank may initiate legal proceedings and request legal costs and attorney fees from the buyer. In any case where the buyer defaults on payment, the buyer agrees to compensate the seller for any losses incurred due to the delay in payment.
PAYMENT AND DELIVERY
You may make a Bank Transfer or EFT (Electronic Funds Transfer) to our Garanti Bank accounts (TL) at TR73 0006 2000 0680 0006 2914 57.
You may also make payments with your credit card through our site, with options for single or installment payments. In online payments, the amount will be charged to your credit card at the end of your order.